FAQs

GENERAL

Is Oulac Vegan and Cruelty-Free?

Yes, all our Oulac products are Vegan-Friendly and Cruelty-Free!

SHIPPING

Is UK shipping free and how long will it take?

Shipping is free for all UK orders. 

All orders will be despatched via our Standard Shipping Service. Please allow extra time on weekends and Bank Holidays for your order to arrive. 

Do you offer international shipping?

Yes, we do. International shipping is free for orders over £50. For orders under £50, your shipping will be calculated at checkout.

REFUNDS AND RETURNS

Requesting a refund:

Our returns policy lasts 30 days. If 30 days have gone by since your purchase then, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. If you would like to return your item, please email hello@oulac.co.uk with your order number and reason for return so we can process this for you.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance.

Once your return is received, it will be checked by the warehouse to confirm original condition. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. 

Please note that Gift Cards are not eligible for refunds and no cash alternatives can be offered.

Damaged or faulty items:
You are responsible for examining items following delivery. If the items delivered are damaged or faulty, please contact us within 3 days from the delivery date by emailing hello@oulac.co.uk.

Provided that the items are unused and have been stored safely, we can replace the item(s) or offer a refund. If you do not give us notice within 3 days, we shall not be liable for the damaged or faulty items if defects have occurred during transportation and would be apparent upon examination of your items when delivered.

 

Missing or incorrect items:
Please check your packing slip to find all items that were ordered. If the items you received do not match those on the packing slip, please contact us within 3 days from the delivery date by emailing hello@oulac.co.uk with your order number and images of your original packaging.

 

Provided that the items are unused and have been stored safely, we will re-send the correct item(s) or offer a refund. If you do not give us notice within 3 days, we shall not be liable for missing or incorrect items if defects have occurred during transportation and would be apparent upon examination of your items when delivered.

 

HAVE A DIFFERENT QUESTION?

If your question has not been answered by any of our FAQs, please drop the team an email at hello@oulac.co.uk.